Shipping policy

At Pahal Tea, we strive to provide exceptional service and ensure that your orders are delivered promptly and securely. Our shipping policy is designed to offer flexibility and transparency, ensuring a smooth and satisfying shopping experience.

Shipping Rates and Options

Domestic Shipping

We offer a range of domestic shipping options to cater to your needs:

  1. Standard Shipping: Typically delivered within 5-7 business days. This option is cost-effective and reliable.
  2. Expedited Shipping: Delivered within 2-3 business days. Ideal for urgent needs.
  3. Next-Day Shipping: Arrives the next business day. Perfect for last-minute purchases.

Shipping Costs

Shipping costs are calculated based on the weight of your order and the destination. Detailed shipping costs will be displayed at checkout before you finalize your order.

Order Processing Time

Orders are processed within 1-2 business days. During peak seasons or promotional events, processing times may be slightly extended. You will receive a confirmation email once your order has been shipped, including tracking information to monitor your shipment’s progress.

Tracking Your Order

We understand the importance of knowing the status of your shipment. Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your package on our website or directly through the carrier’s website.

Shipping Restrictions

Certain items may be restricted from shipment to specific regions due to local laws and regulations. If your order contains such items, you will be notified at checkout.

Handling of Damaged or Lost Packages

Damaged Packages

If you receive a package that appears to be damaged, please do not accept it from the carrier. Instead, contact our customer service team immediately. We will arrange for a replacement to be shipped to you at no additional cost.

Lost Packages

In the unlikely event that your package is lost in transit, please contact our customer service team. We will initiate an investigation with the carrier and keep you informed throughout the process. A replacement will be dispatched once the investigation is complete.

Returns and Exchanges

Our shipping policy is complemented by a straightforward return and exchange process. If you are not completely satisfied with your purchase, you can return it within 7 days of delivery for a full refund or exchange. Items must be returned in their original condition with all packaging and tags intact.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or the wrong item was shipped. In such cases, we will cover the return shipping costs.

Special Considerations for Large Orders

For large orders, additional time may be required for processing and shipping. Our customer service team will provide you with an estimated delivery timeline and work closely with you to ensure timely delivery.

Contact Us

Should you have any questions or require further assistance with your order, please do not hesitate to contact our customer service team. We are available via phone, email, or live chat to address any concerns you may have.
Email: orders@pahaltea.com
Phone : +91 9910059944

We are committed to providing a seamless and enjoyable shopping experience from start to finish. Our comprehensive shipping policy ensures that your orders are handled with care and delivered promptly. Thank you for choosing Pahal Tea. We look forward to serving you again soon.