Refund policy

At Pahal Tea, we are committed to ensuring customer satisfaction with every purchase. Our refund policy is designed to be transparent and straightforward, providing you with clear guidelines on how to proceed in case you need to return a product or request a refund.

What is the Cancellation Policy of an item?

Once you placed an order on our website, you will get a confirmation call from our customer care team. So if you have placed an order by mistake or you no longer need that item then you can inform our customer care team about cancellation of order.

But if you are satisfied and ready to receive then the shipment has been dispatched to your address on the next day.

 

Eligibility Criteria for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be returned within7 days from the date of purchase.
  • The item must be unused and in the same condition as received.
  • Proof of purchase (receipt or order number) is required.

Types of Refunds Offered

Full Refunds

We offer full refunds under the following circumstances:

  • Defective or Damaged Products: If you receive a defective or damaged product, you may return it for a full refund or replacement.
  • Non-Delivery: In the event that your order does not arrive within the specified delivery time, you are eligible for a full refund.

Partial Refunds

We may offer partial refunds in the following cases:

  • Partial Use or Damage: If the product has been partially used or damaged by the customer, we may offer a partial refund.
  • Restocking Fee: Some products may be subject to a restocking fee, which will be deducted from the refund amount.

Process for Initiating a Refund

To initiate a refund, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team via  call on +91 9910059944.
  2. Provide Information: Have your order number and details of the issue ready.
  3. Return the Product: Once approved, package the product securely and send it back to us.

Refund Timeline

Upon receipt of the returned product, we will inspect it and notify you of the status of your refund. Here is an estimated timeline:

  • Processing Time: Refunds are typically processed within 5-7 business days of receiving the returned item.
  • Credit Posting: Depending on your payment method, it may take additional time for the refund to be credited to your account.

Exclusions

Please note the following exclusions from our refund policy:

  • Final Sale Items: Items marked as final sale or clearance are not eligible for refunds.
  • Intentional Damage: Products damaged due to misuse or intentional actions are not covered under our refund policy.

At Pahal Tea, we strive to provide a seamless shopping experience, backed by a comprehensive refund policy that protects your consumer rights. For any questions or clarifications regarding our policy, please contact our customer service team who will be happy to assist you.

Get in Touch

For further information or assistance, please visit our website at www.pahaltea.com or contact us directly via +91 9910059944 . Thank you for choosing Pahal Tea!

This detailed refund policy guide is crafted to ensure clarity and ease of understanding for our customers, thereby enhancing their trust and satisfaction with our services.